Rental Conditions


GENERAL TERMS AND CONDITIONS

  1. INTRODUCTION
  2. PRICES

III. CONTRACT AND PAYMENT TERMS AND CONDITIONS

  1. CANCELLATION INSURANCE
  2. GUARANTEE DEPOSIT
  3. HANDING OVER THE KEYS AND LEAVING THE PROPERTY

VII. TERMS AND CONDITIONS OF USE

VIII. ALTERNATIVE ACCOMMODATION OR CANCELLATION OF CONTRACT

  1. OBLIGATIONS AND LIABILITIES
  2. COMPLAINTS
  3. VALIDITY AND JURISDICTION

I.- INTRODUCTION

The general conditions of the rent reservation are an integral part of the contract

between “the customer” (henceforth you or your) and Villa Altea Lettings S.L., with

corporate address at Carrer Serra del Reclot,41 03530 la Nucia Spain, with Spanish

Fiscal Identification Code B42590422 (henceforth we, us or our). Therefore,

the signature of the contract involves the acceptance of all the conditions.

Formulating a rent reservation via the reservation centre of Villa Altea Lettings S.L., also

involves the acceptance of the particular conditions of each house.

Villa Altea Lettings S.L. acts as representative of the owner of each rented house during the

total rental period.

 

  1. PRICES

The published prices for villas and apartments are always per week and in

accordance with our lists. In principle, minimum stays are seven nights, entering on

Monday to Sunday* . But on Sundays*, Bank Holidays and after opening time

there is an extra to pay about 55.-€

And in some cases, it may be possible to

book shorter stays.

Prices include the provision of the fully equipped accommodation, the different

charges and fees inherent to the house (VAT, local taxes, service charges or tourist

taxes if applicable), maintenance and cleaning of pools and gardens.

Prices do not include contract expenses or cancellation insurance, which is optional

but strongly recommended.

Additional expenses such as the final cleaning, household linen (sheets and towels),

air conditioning, heating in the winter and other expenses such as extra beds, cots,

baby chairs, supplementary charges for pets, weekly bed linen changes and any

other charges that may appear on the booking, may or may not be included in the

price, depending on each accommodation.

In any case, any of these additional expenses will be indicated in the booking

contract-voucher, as well as their exact cost.

III. BOOKING AND PAYMENT

The booking and contract is made out to end clients, us not being liable for any

damages derived from the loss of business profits.

Rental bookings may be formalized in writing, by telephone, by fax or via the

Internet.

You will receive a confirmation of the booking, together with a booking contract voucher.

Depending on the accommodation chosen, this contract should be

returned duly accepted and signed by you.

The method of payment may be via bank transfer, credit card (Visa or MasterCard),

money order or cash. Bank and holiday cheques are not accepted.

We will usually request an advance to be paid into our account within a maximum

term of seven days, which will act as confirmation of the booking and the

subsequent acceptance of the general and specific terms and conditions. The

remaining balance must be paid in accordance with the rental contract-voucher.

It is normal to ask for the full amount of any booking made less than sixty days

prior to the start of the rental period or to request the full payment, exclusively in

cash, to be made on handing over the keys.

In case of failure to comply with the established terms, the booking may be

cancelled automatically with no prior notice.

See specific terms and conditions of accommodation.

  1. CANCELLATION INSURANCE

Clients may contract a booking cancellation guarantee for a percentage of the

booking, which may vary depending on the accommodation, and which covers

possible cancellations for reasons of force majeure (work layoff, accident, illness or

death).

In any of these cases, proof of the reason must be sent by certified post. The date

of reception of this communication will determine any cancellation expenses.

If a client decides to cut short his or her stay unilaterally for any reason, no

reimbursement will apply.

See specific terms and conditions of the accommodation.

  1. GUARANTEE DEPOSIT

A deposit is required, which may vary depending on the accommodation. This

deposit is used as a guarantee of the proper use of the home, the conservation of

the furniture and items in the house, and conditions of use and leaving.

Said amount shall be paid via credit card on the day of your arrival and shall not be

debited at any time from your account save for failure to comply with these terms

and conditions. The printed deposit form will be returned a week after the end of

your vacations via registered post, after having inspected the state of your holiday

home.

See specific terms and conditions of the accommodation.

  1. HANDING OVER THE KEYS AND LEAVING THE PROPERTY

The keys will be handed over at the address, date and time indicated in the booking

contract-voucher.

Should clients arrive outside these hours, on public holidays or a Sunday, they

must contact the receiving company in order to coordinate the handover of keys. In

these cases it is normal to be charged a supplementary fee.

After 48 hours without having received any news from the client, we will consider

the booking cancelled, with no right to any kind of reimbursement.

The accommodation will be left before 10 am, in the same state as it was handed

over, tidy and with no accumulated rubbish. If this is not the case, clients will be

charged a supplementary fee, or in serious cases, they will lose their deposit.

See specific terms and conditions.

VII. TERMS AND CONDITIONS OF USE

The number of persons per accommodation may not exceed the capacity stated on

the booking contract-voucher, not even during the stay. It is also not possible to

change the identity of more than fifty per cent of the people who have started the

stay.

Many owners do not allow parties at their homes, or groups of people that only

include under-25s of the same gender. In these cases, the booking must bear our

authorization for this purpose in writing.

In addition, pets are only allowed if expressly authorized on the booking contract -

voucher.

Final cleaning does not include dishes, cutlery and kitchen utensils, or taking the

accumulated rubbish to the nearest rubbish containers.

Clients must allow access to the agency or authorized personnel during their stay to

check compliance with these obligations.

The agency reserves de right to cancel the rental in case of reasonable doubt

regarding the possibility of clients causing serious damage to the property.

Non-compliance with the conditions of use and/or leaving will lead to the automatic

cancellation of the contract and to the loss of the guarantee deposit.

See specific terms and conditions.

VIII. ALTERNATIVE ACCOMMODATION OR CANCELLATION OF

THE CONTRACT

Villa Altea Lettings S.L.  reserves the right to provide an alternative to the

accommodation chosen, with similar characteristics, in case of serious unforeseen

circumstances. In cases of force majeure Villa Altea Lettings S.L may cancel the

contract, reimbursing the total amount paid.

  1. OBLIGATIONS AND LIABILITIES

Except for any errors in transcription, the information regarding the description of

the accommodation is established in good faith on the basis of the indications

provided by the administrator or owner, and only the owner is liable for this

information. In addition, the administrator, as the intermediary of the service,

cannot be made liable for any possible modifications that affect the accommodation

or its surroundings, noises, works or power cuts; or for any negligence or omission

of services by third parties as well as cases of force majeure or unforeseen delays

which may affect the administrator.

Neither the owner nor the administrator of the accommodation is to be made liable

for any damage (injuries, illness, death, material damages or theft) suffered by the

client or his/her companions, them being entirely liable for this kind of damage.

Therefore, they must protect their safety and belongings.

The use of the pool and other installations of the accommodations is the

responsibility of the users.

  1. COMPLAINTS

We do everything we can to ensure you have a happy holiday. However, we are

open to any complaint or suggestion that you wish to express. Rest assured that we

will provide you with a speedy and satisfactory solution.

In case of any incidents, we advise you to notify your agency immediately with the

aim of solving the problem as speedily as possible. Some problems (the proper

operation of certain installations, for instance) can only be detected after you

arrive, so we ask you to check everything works properly, notifying us of any

incidents.

  1. JURISDICTION

In case of disagreement regarding this contract, both parties agree to submit to the

jurisdiction of the Office of Arbitration of Benidorm.